Frequently Asked Questions

Missed the last collection?

Our postboxes will be collected from across the Wirral from Midday on the 12th December. If you've missed the last collection you have one final chance to post your cards with us.

If you are able to, you can take your cards directly to one of our main sorting offices between 6.30pm and 7.30pm this evening, 12th December.

Our Sorting offices are located at the following addresses :

West Wirral Area - Royden Park Sorting Office, Old Coach House, Royden Park, Hillbark Rd, Frankby, Wirral CH48 1NP
Wallasey Area - Wallasey District Scout HQ, 108 Broadway Avenue, Wallasey. CH45 4SF
Birkenhead Area - 1st Beechwood Scout HQ, Fender Way, Birkenhead. CH43 7ZJ
Bromborough/Bebington Area - Church House, Church Lane, Bromborough. CH62 7AB
Neston Area - Ness Village Hall, Off Neston Road, Ness. CH64 4AT

If you cannot get the cards to us by 7.30pm then we’re afraid we cannot help you.

If you decide to use the Royal Mail, please ensure you have affixed a Royal Mail stamp (it may be advisable to also remove our stamp) before posting.

PLEASE NOTE : Postboxes have now closed

Can't find the answer you're looking for?

Hopefully this page will answer all you of your questions but if you can't find the answer you're looking for try our live chat function. You'll find it on the bottom right of every page on the site, just ask away and we'll try our best to ho help you out!

Why do Collections finish so early?

Our special Post-boxes were only available until midday on Wednesday 12th December in 2018 because:-

We mainly deliver at weekends and our final delivery will be over the weekend of 15th/16th December (although, occasionally, bad weather, volunteer illness etc. may cause delays into the following week). We need to finish on the prior Wednesday in order to ensure enough time for the mail to be sorted and filtered down to the Scout & Guide Units covering your area and, in turn, to those responsible for delivering your street.

We start withdrawing boxes from the Shops at midday because some Shops are closed on Wednesday afternoons. Clearly, it takes a little while for our volunteer collectors to get to all outlets so some boxes may still be in Shops after midday but we cannot guarantee this and therefore publish the latest time that we can be sure the boxes will be available. (Note that some collections points, for instance Libraries, may be closed altogether on Wednesdays in which case the boxes will be withdrawn at close the previous day.)

When will my cards be delivered?

We deliver cards over the two weekend preceding Christmas each year, this will be the weekends of the 8th/9th and 15th/16th December 2018.

I have received an incorrect delivery what should I do?

We process over 450,000 Christmas Cards each year and as our delivery service is carried out by volunteers mistakes can sometimes be made. We can only appologise if you receive an incorrect delivery and ask that you forward the card on to the correct recipient, either by posting yourself if it is the same road or by using Royal Mail. If you have any queries or would like to get in touch with us about a delivery please click here.

I have not received a delivery/The cards I sent have not arrived

Although we ask our volunteers to deliver over the 2 weekends preceding Christmas, some deliveries may arrive on any day up until Christmas Day. If you have any queries please complete our contact form

Why do you only deliver at weekends?

Although all sorting of the mail is carried out by volunteer adults (Leaders, parents etc.) the deliveries usually involve young people. We therefore believe it is sensible to restrict deliveries to daylight hours and since the younger deliverers will be at school during the week, this effectively restricts deliveries to being usually at weekends.

Can I post Cards bearing your special stamps in Royal Mail Boxes?

NO! If you do, it will be treated by the Post Office in the same way as any mail not bearing a Royal Mail stamp, i.e. the postman will put a card through the intended recipient’s letterbox advising that they are holding an item at the Post Office which can be collected (or delivered) on payment of a fee, currently £1.54.

We are a Wirral Charity, how do we apply to receive funds?

You can apply by completing our Nomination Form, please click here for information

How can I give you feedback?

If you'd like to complete our customer survey and help us make the post even better next year, please click here

I have missed the last collection – what shall I do?

Unfortunately, after the 12th December, we’re afraid we cannot help you. If you decide to use the Royal Mail, please ensure you have affixed a Royal Mail stamp (it may be advisable to also remove our stamp) before posting.